Our Satisfaction and Performance Guarantees
Guarantee of Satisfaction: For 10 days after you receive your used electric wheelchair, Used Wheelchairs USA guarantees that you will be satisfied with your power chair. If you are not, you must ship back your wheel chair to Used Wheelchairs USA at your expense. We will issue you a refund of your original purchase price ("Local Pickup" price, excluding shipping and insurance) after we inspect your power wheel chair for damage.
Guarantee of Performance: For 30 days after you receive your used electric wheelchair, Used Wheelchairs USA warrants that your used power wheelchair will perform according to the manufacturer's specifications. If it does not, you must take your electric wheel chair to your nearest repair facility to obtain a written repair estimate. You must then contact Used Wheelchairs USA before any repairs are scheduled. Used Wheelchairs USA will choose to pay for the repairs or to pay for you to ship back your used motorized wheelchair to Used Wheelchairs USA at our expense. We will then replace it with a comparable used electric wheelchair. The Performance Guarantee does not cover your used electric wheelchair batteries. Please view our Used Power Wheelchair Battery Policy.
Exclusions: These guarantees do not apply to wheelchairs that are used outside of the USA. These guarantees are void if you damage your used power wheelchair, or if you use your electric wheelchair in any way that is not covered by the manufacturer's original warranty. If your power wheelchair is damaged by you, or during shipment back to Used Wheelchairs USA, you are responsible for the cost of repairs.